FAQ BEST10more

• 1

  Goods

  How is the weight of the product measured?

  2024-04-02

  • The weight of the product on the website is applied for both weight and volume, not only the actual weight.

• 2

  Goods

  Will poster be restocked again?

  2024-04-02

  • In the case of a poster, once it is out of stock, it is hard to be restocked. We ask for your kind understanding.

• 3

  Goods

  Is event product and the general product different?

  2024-04-02

  • The event or fan sign event albums are marked on the product title and product page. Event products can be checked through the event page.

• 4

  Goods

  Should I order one poster tube for each poster?

  2024-04-02

  • Up to 5 posters can be contained in a tube. * In the case of bulk orders (with posters over 21ea) will be shipped without tubes and it may cause damage during shipping. If you want tubes for posters, please place multiple orders directly on our website.

• 5

  Goods

  When will this item be available?

  2024-04-02

  • You can check the [(Expected) Date of stock] on the product details page to see the estimated restock date.

• 6

  Goods

  Is the album I ordered and the goods product genuine?

  2024-04-02

  • All products sold in our company are official products (genuine products).

• 7

  Goods

  What is first-press?

  2024-04-02

  • The first press album means the first edition of an album.

• 8

  Goods

  What is special/pre-order benefit?

  2024-04-02

  • It is usually a special gift or poster that you can receive with an album during the pre-order period. If you want a special benefit, make sure to select the special benefit when placing an order.

• 9

  Goods

  The restock date keeps getting delayed, when will it be restocked?

  2024-04-02

  • If insufficient amount arrives at our warehouse on the expected restock date, we will request a second round restock and update the estimated date of stock. Once we receive the product, we will arrange for dispatch as soon as possible.

• 10

  Goods

  The stock date was already passed way, but why it's still preparing item status?

  2024-04-02

  • We sincerely apologize for the inconvenience. If insufficient amount arrives at our warehouse on the expected restock date, we will request a second round restock and update the estimated date of stock. You can check estimated date through product's detail page. Once we receive the product, we will arrange for dispatch as soon as possible.